Customer Service – Hitachi Kokusai Electric Comark LLC

Field Operations and Customer Services Group

The Hitachi-Comark Customer Service Group in Southwick MA is comprised of two groups working together. The first group is traditionally thought of as the Customer Service Group which answers customers’ technical questions. The second group is traditionally thought of as the Field Services Group.

These functions comprise the Operations Group within Hitachi-Comark. The goal of the group is to ensure customer satisfaction is fully met from initial contract signature through the life of the product. This must be accomplished while keeping the project on schedule and within budget.

The transmission equipment is specialized requiring support services in a variety of engineering disciplines. The Customer Service Group provides customers support through:

  • 24 x 7 Call Center @ 800-345-9295
  • Spare Parts
  • Repair Services
  • Field Services
  • Custom tailored Service Level Agreements
  • Field and Factory Training Programs